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The Small Print


Privacy Policy

The personal information Ace Banner collects during the course of a transaction with clients will never be sold, rented, shared or otherwise disseminated to any other party.
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Refunds & Returns

Due to the nature of our merchandise all sales are final. If we have made an error we will certainly correct it.
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Accuracy Disclaimer

While Ace Banner makes every effort to keep all information on the website accurate, Ace Banner will not be held responsible for typographical errors in pricing. In cases where a typographical error results in a much higher price being displayed than is correct, we will gladly reduce the price to reflect the correct price.
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Refused or Undeliverable Shipments

Please note that if your package is returned to us due to the following reasons:

  • Refused by Recipient
  • Unclaimed
  • Invalid Address
  • Addressee Not Known
  • Insufficient Address

If the problem cannot be corrected your order will be cancelled and subject to a 30% restocking fee. Additional shipping charges would be applied if re-shipping is feasible. Please review your shipping address carefully before submitting your order.
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Sales Tax

Ace Banner charges sales tax only on shipments made within New York State and those states which by law require taxes be collected. Ace Banner reserves the right to charge sales tax when required by law.
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Checking Order Status

Please call Ace Banner at (212)-620-9111 Monday through Friday during our operating hours, 7:30 am to 4 pm. You may also e-mail us for information about your order, or use the store's online tracking system.
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COD Orders

Ace Banner does not accept COD orders at this time.
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International Orders

Ace Banner will gladly ship to international locations. At the time your order is received we will examine your order and determine whether the shipping costs projected by the online store are accurate. Ace Banner reserves the right to apply additional shipping charges (if necessary) in order to comply with import duties of the country in question. If the additional cost would increase the total cost by more than 25% we will contact you before shipping for your approval.
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APO, Hawaii and Alaska

Orders to be shipped to APOs, Hawaii or Alaska will be reviewed upon receipt of your order to determine if additional charges could apply.
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Terms of Sale / Wholesale

All items must be paid for before shipping. For wholesale or volume discounts, please contact Ace Banner directly at (212) 620-9111 for help.
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Substitutions

Ace Banner maintains stock from various manufacturers and reserves the right to make substitutions of similar quality when necessary. In most circumstances you will receive flags all made from the same manufacturer.
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Processing Orders

Orders received during our normal operating hours will usually be processed the same day. Orders received during the weekend will be processed on the following Monday. If the majority of an order is available for shipping, we will contact you to see if a partial shipment would be acceptable.
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Purchase Orders

Ace Banner accepts purchase orders. To open an account with Ace Banner please contact our sales staff at (212) 620-9111 to determine terms and conditions.
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Shipping Times & Pricing

Ace Banner reserves the right to adjust shipping on all orders in the event that the actual, calculated shipping rate differs greatly from the amount displayed on your order. If the difference is very great, we will contact you first. Shipping times depend on the shipping service you select when placing your order. If you are in a great rush to get your items it might be best for you to contact Ace Banner directly at (212) 620-9111. Ace Banner also allows for in-store pickup of items purchased through the online store.
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